Default Management Specialist

Job description

The Default Management Specialist provides support and collaborates with campus Loan Advisors in the company. This position is responsible for administering the borrower delinquency and default prevention program by providing constant counseling, support and resolution options to student borrowers consistent with federal requirements and the default management procedures in addition to established company policies and procedures. ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS: - Work in cooperation with staff to ensure optimal default prevention techniques are applied; - Enrollment processing in NSLDS; - Knowledge of eCDR challenge process in eCDR Appeals Federal website; - Conduct loan exit counseling with any students as needed; - Perform monthly campus visits to conduct financial aid, loan literacy and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills; - Review Default, Bankruptcy, and Loan Discharge Conflict Flags (C flags) received from NSLDS to determine whether proper documentation has been submitted to clear the flag; - Administer follow-up and tracking activities in accordance with the def...