Enterprise Member Experience - Sr Member Advocate

Job description

Job Title: Sr Member Advocate Status: Non-exempt Reports to: Sup - Member Advocate Team Department: Enterprise Member Experience Job Code: 12037 Pay Range: $33.86 - $40.00 Hourly WHO WE ARE: Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE: You are a trusted, member-first advocate who approaches complex situations with empathy, sound judgment, and a strong sense of accountability. You take pride in resolving issues thoroughly and thoughtfully, ensuring members feel heard, respected, and confident in Golden 1’s commitment to them. You are a seasoned professional who brings credibility, consistency, and calm leadership to challenging conversations. With a deep understanding of financial services and compliance, you balance risk awareness with compassion, and you are comfortable guiding others through nuanced decisions and high-visibility escalation...