End User Engineer

Job description

About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. About the role: - Communicate effectively with clients to understand their technology needs and provide tailored recommendations. - Lead the implementation, configuration, and ongoing support of email and web security platforms including INKY, Proofpoint, Cisco Umbrella, and Mimecast. - Troubleshoot complex technical issues and perform thorough Root Cause Analysis (RCA), especially in areas related to email filtering, phishing protection, and secure web access. - Solve complex technical problems and support junior team members through mentorship and knowledge sharing. - Work within a ticketing system, ensuring timely and high-quality updates to clients and internal teams. - Lead system deployments independently or collaboratively with team members. - Document all completed work and train support staff on client-specific systems and configurations, including security platform usage and incident response...