Senior Manager - Customer Onboarding & Implementation

Job description

Ready to lead the moment where customer promises become customer reality? We’re looking for a bold, customer-obsessed leader to own and elevate Freight onboarding and implementation. As Senior Manager – Customer Onboarding & Implementation , you’ll lead a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations. This is a high-profile leadership role where you’ll partner with Sales, Operations, IT, Finance and Shared Services to deliver well-governed implementations fast, smooth and built to last. You’ll also take the lead on key strategic and brand-critical customer implementations, representing TGE in customer forums and executive-level conversations. What You’ll Own: Lead and develop a high-performing onboarding & implementation team Drive end-to-end governance and delivery of customer implementations Act as senior escalation point for complex onboarding challenges Lead strategic, high-profile customer implementations when it matters most Partner across Freight (and Parcels where required) to deliver seamless outcomes Improve speed-to-trade, customer satisfaction, and onboarding capability over time What You’ll Bri...