Head of Project Operations

Job description

Overview: SOFTSWISS is hiring a Head of Project Operations to lead the coordination and execution of strategic launch projects across multiple markets. In this role, you will drive cross-functional operational processes, ensure launch readiness across all business streams, and support projects through launch and stabilization phases in a fast-paced iGaming environment. Purpose of the role: You will be responsible for managing end-to-end operational launch processes for new projects and brands, coordinating collaboration between multiple internal teams, and ensuring operational stability after go-live. The role requires strong ownership, operational thinking, and the ability to align stakeholders, identify risks, optimize workflows, and drive complex initiatives to successful execution across regulated markets. Key responsibilities: Lead and coordinate end-to-end launch processes for new projects and brands. Manage collaboration between Licensing, Setup, Product, Payments, CRM, Support, Fraud, and Marketing teams. Analyze target markets, regulatory requirements, and operational specifics before launch. Ensure readiness across all business and operational streams before go-live. Buil...