IT Help Desk Technician

Job description

Description Overview: Blue Heron is seeking a skilled IT Help Desk Technician to provide day-to-day technical support across the organization and help ensure the reliable operation of company technology systems. This role serves as a key point of contact for end users, troubleshooting issues, maintaining hardware and software, supporting onboarding, and assisting with IT infrastructure and security systems. The ideal candidate is service-oriented, technically strong, and comfortable working in a fast-paced environment. This position requires travel to company properties and participation in a rotating on-call schedule. Key Responsibilities: - Serve as the first point of contact for IT support requests across the organization. - Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues. - Install, configure, maintain, troubleshoot, and decommission end-user devices and other technology systems. - Assist with the administration and support of on-premises and cloud-based systems. - Support the setup, maintenance, and monitoring of network, security, and related infrastructure systems. - Manage and document incidents, service requests, and resolution...