Hybrid Special Servicing Specialist

Job description

Come join our amazing team and work a hybrid schedule! The Special Servicing Specialist will be responsible for educating borrowers on alternatives to foreclosure, with the objective of retaining home ownership and preventing company losses. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The approved pay for this position is $22.00 per hour plus a monthly incentive. An additional $1.50 per hour can be added, if you are bilingual English/Spanish. What you’ll do: - Reviews borrowers’ financial hardship documentation to determine the best work-out option, depending upon their current financial status and whether it is a short-term or long-term hardship. - Sets up repayment plans; makes outbound calls on all delinquent loans in queue to obtain funds on repayment plans; sends letters on broken repayment plans; updates system notes as indicated. - Receives inbound calls generated from automated dialer campaigns to determine borrowers’ intent to retain property, establish repayment option or liquidation option as appropriate. - Cancels or postpones foreclosure sale on non-performing...