Clinical Referral Representative I-Department of Neurosurgery-New Patient Referral Team

Job description

Classification Title: Clinical Referral Representative I Classification Minimum Requirements: High school diploma or equivalent and two years of experience providing customer service in a health care setting. Job Description: Position is responsible for ensuring referrals are addressed in a timely manner in accordance with departmental protocols. Assembles and reviews patient clinical background and referral needs, communicates patient updates between providers and referring sources, and maintains ongoing tracking and documentation to promote team awareness and patient safety. Records information accurately and timely in EPIC in accordance with corporate policy and procedure. Ensures complete and accurate patient registration, including demographics and current insurance information, and communicates with referral sources to ensure all required information is complete. Handles requests from third-party referral sources and responds appropriately within skill level and documented departmental policies, seeking provider guidance when necessary. Interacts with clinic, departmental and other health center personnel to resolve issues, to confirm appointments, or to obtain further inform...