Long Term Care Ombudsman (Lewiston)

Job description

Make a meaningful difference in the lives of older adults across North Idaho. As a Long-Term Care Ombudsman based in Lewiston, this role serves as a trusted advocate for residents in assisted living and skilled nursing facilities, working to ensure their voices are heard and their rights are protected. This position routinely visits long-term care facilities throughout the region, building relationships with residents and staff while providing timely access to information and support. The Ombudsman receives and investigates concerns, mediates issues, and works toward fair, respectful resolutions that protect residents’ health, safety, and well-being. The role also includes presenting program information to community groups, maintaining accurate case records, and ensuring all activities align with state and federal guidelines. There may be opportunities to recruit, train, and support volunteer ombudsmen as part of expanding program reach. The ideal candidate brings strong communication and interpersonal skills, with the ability to navigate sensitive situations with professionalism, empathy, and sound judgment. Success in this role requires the ability to analyze information, manage...