PCR Specialist

Job description

PCR Specialist Aurora, IL – Onsite (10:30 AM – 7:00 PM) The PCR Specialist acts as a key liaison between the Customer Support team and customers, ensuring inquiries, concerns, and order-related issues are handled efficiently and professionally. This role plays a critical part in delivering a seamless customer experience by resolving order discrepancies and supporting internal teams across sales, finance, and operations. Responsibilities: Contact customers regarding orders that cannot be processed due to missing or incorrect information Resolve issues related to product compatibility, pricing discrepancies, promotions, and authorizations Manage inbound calls and follow-up activities related to customer inquiries Correct and process orders in the system and release them for production Maintain knowledge of product portfolio, ordering guidelines, and compliance requirements Support third-party referral and government authorization processes Collaborate with internal teams including Order Entry, Customer Support, Sales, and Finance Maintain confidentiality of patient information in compliance with HIPAA guidelines Meet performance metrics and KPIs established for the role Assist with c...