Meter Reading Administrator - Grand Rapids MI

Job description

Applied Innovation is seeking an energetic, detail-oriented Meter Read Administrator to fill a full-time Monday to Friday opportunity in our DCA/Customer technology department, working out of our Grand Rapids Michigan Distribution Center. This role is responsible for working with Customers and internal teams regarding Meter readings/Usage counters. Key Responsibilities: - Maintaining customer-facing email inboxes - Internal and external phone calls regarding meter readings - Submitting meters to and from Dealer partners - Daily usage of meter collection software Printanista, ImageWare,@remote - Working directly with our DCA team to get customers added to our meter collection software - Run weekly reports for DCA software - Maintain proper documentation for historical and analytical purposes - Flag down and resolve irregularities - Provide timely follow-up to ensure issue resolution - Resolve external customer meter collection challenges utilizing an established troubleshooting process. - Provide customers with Fast, Friendly, and amazing service Meter Reading Administrator Requirements: Compensation & Benefits Applied Innovation offers a comprehensive and competitive benefits packa...