Overnight Events Manager

Job description

Overnight Events Operations Manager Position Summary: The Overnight Events Operations Manager oversees all overnight event operations to ensure a seamless, safe, and high-quality guest experience. This role leads overnight teams, manages event logistics, and upholds operational standards while maintaining a strong focus on client satisfaction, service delivery, and staff performance. Key Responsibilities: Operations Management: - Oversee all overnight event activities from setup through breakdown - Ensure events meet client expectations, timelines, and company standards - Monitor guest flow, staffing levels, and operational efficiency in real time - Troubleshoot operational issues quickly and professionally Team Leadership: - Lead and oversee the overnight support staff - Conduct pre-shift briefings and post-event debriefs - Ensure proper staffing levels and deployment based on event requirements - Foster a positive, accountable, and inclusive team culture Client & Stakeholder Communication: - Serve as the primary overnight point of contact for clients and internal partners - Communicate effectively with event planners, security, facilities, and vendors - Address and resolve client...