Senior Training Specialist

Job description

Location: US National - Open to states we operate in. ,None,None About Frontline: Frontline Managed Services® is a leading global outsourcing provider to the legal industry, supporting more than 600 law firms worldwide. Our Managed Financial Operations (MFO) team partners closely with attorneys and clients to improve financial performance through billing, collections, and accounts receivable management. Position Summary: The Senior Training Specialist (Accounts Receivable Trainer) is responsible for designing and delivering training programs for Accounts Receivable Specialists supporting law firm clients. This role requires strong experience in law firm billing and collections, along with hands-on expertise using legal billing systems such as Aderant, Elite 3E, or similar platforms. The trainer will ensure employees are production-ready, confident in managing attorney portfolios, skilled in collections best practices, and effective in professional communication with attorneys and clients. Key Responsibilities: Training Delivery and Facilitation: - Design and deliver onboarding and ongoing training programs for Accounts Receivable Specialists - Conduct instructor-led and virtual tra...