Group Travel Operations Lead Specialist
AAA · US
Group Travel Operations Lead Specialist Job Summary The position provides assistance to the manager and supervisor of the department on the day-to-day operat...
Job description
Group Travel Operations Lead Specialist Job Summary: The position provides assistance to the manager and supervisor of the department on the day-to-day operations of the group travel department. Job Duties: - Processing contractual agreements, client/vendor accounting, processing legal names, rooming list and flight requests, reporting group details to necessary vendors. - Client and vendor communication and customer service – Support group travel staff and travel advisors. - Client and vendor processing of payments and tracking revenue at time of group closing. - Review Group Sales Agent contracts and files for turnover to Group Coordinators. Using discretion, review and approve all contractual pricing and profit margin. - Act as liaison to coordinate website updates for all group departures. - Oversee preparation of client and tour manager documents for all departures. - Oversee the operations of each group departure with appropriate coordinators. - Advocate employee development through ongoing monitoring and training to ensure all staff is current on any changes to organizational policies and procedures. Qualifications: - High School GED Required - 1-3 years Travel sales and ser...