Membership Lead

Job description

Description Position Summary: The Membership Lead is responsible for overseeing service delivery at the Welcome Desk to ensure that member needs and are met and performance of team members. This role plays an integral role in the efficacy of the membership team by serving as the first resource and support for Membership Specialists, as well as support for the Branch Director and Membership Director. Gives potential member tours, handles any management level questions, and assists in the recruitment, training, and scheduling of Membership team members. Must model, practice and carry out the Y core values of Caring, Honesty, Respect and Responsibility. Requirements: Entry Requirements: - At least 1 or more years of management experience in customer service setting preferred. - Must be a problem solver and demonstrate a proven track record of complaint resolution. - Must demonstrate a dedication to meeting the expectations of members, program participants and guests. - Must be able to work independently at times without supervision. - Must be available to work evenings and weekends. Physical/Mental Requirements: - Must be physically capable of observing and listening for stressful sit...