Banking Center Operations Coordinator

Job description

Location: On site at location listed in job posting. Hours : - Monday - Friday - 8:30 AM - 5:15 PM SUMMARY: Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving banking center goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operational efficiency: - Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. - Process client transactions accurately and efficiently and using sound judgment when providing approvals and overrides to safeguard against fraud and errors. - Stay informed on operational updates and communicat...