Supervisor, P/C Customer Service Project & Support

Job description

OBJECTIVE: Supervisor, P/C Customer Service Project & Support Objective To advocate for Property/Casualty Customer Service (PCCS) holistic business needs and coordinate with the PCCS leadership team to determine strategic planning needs. To lead a team of project-focused analysts through hiring, training, and professional development. To schedule, control, adjust, and oversee the daily operation of support analysts and senior support analysts to ensure operational and corporate project expectations are managed and project commitments are met. To act as an expert resource and mentor, developing advanced system knowledge throughout the PCCS department to meet department and company objectives through customer experience. To challenge business processes to strategize goals and identify efficient solutions for complex system and billing-related issues from the PCCS Team. RESPONSIBILITIES: Supervisor, P/C Customer Service Project & Support Responsibilities Act as an internal consultant, researching business unit goals, workflows, and processes. Identify innovative solutions to enhance business processes and efficiencies, connecting business needs with innovation, data analytics, and sys...