Supervisor, Fleet Warranty

Job description

Job Responsibility: - Manage warranty claims, including receiving, processing and reviewing claims from customers and adhere to company policies. - Customer Interaction: Communicate effectively with customers to provide updates on claims status, resolve issues, and ensure customer satisfaction. - Record Maintenance: Maintain accurate records of warranty claims, customer information, and product specifications, ensuring all documentation is complete and organized. - Data Analysis: Analyze warranty data to identify trends and recurring issues and develop strategies to improve warranty processes and reduce costs. - Collaboration: Work closely with product development, sales, and customer service teams to ensure the best service is provided and warranty policies are followed. Job Qualifications: Dedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency—delivering more solutions and more results at every turn. - Customer Service Skil...