Service Coordinator

Job description

OVERVIEW: The Service Coordinator/Administrator is responsible for providing support to the Service Manager, Service Advisors and Customers through follow-up and providing feedback, scheduling, and elevating the flow of communication with service customers. KEY TASKS: - Greet customers enthusiastically and determine appropriate team member to assist them. - Answer incoming calls in a professional manner and return all customer calls prior to close of business each day. - Use reporting tools to identify and contact existing and prior MarineMax customers - Demonstrate effective verbal and written communication skills - Perform outreach to customers assigned by Service Manager - Maintain contact and communication logs daily and share with Service Manager and appropriate Service Advisors - Assist Service Team in acquiring new service customers by conducting call and email campaigns to leads obtained through marketing events, boat shows, fishing tournaments, etc. Attend such events as required. - Make follow-up calls to customers who have just had service work completed. - Schedule appointments for service drop-offs and mobile service - Utilize G2 DMS to identify prior service work perf...