Specialist - Relationship

Job description

Position Summary: The Relationship Associate delivers a unique and memorable Member experience aimed at improving Member financial wellbeing through processing account transactions such as deposits and withdrawals, as well as opening, closing and servicing accounts and consumer loans. Fully implements TDECU’s Key Plays to create a welcoming Member-centric environment. Acts as the Lobby Engager as assigned. Schedules Member appointments. Actively listens to fully understand each Member’s need or situation to recommend and/or implement solutions. Owns Member issues and responds effectively to address and resolve problems. Responsible for providing superior Member Service, ultimately contributing to Net Promoter Score feedback and results. Essential Duties and Responsibilities: Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities) Education: High School Diploma or equivalent and experience is required. - Processes basic and complex teller transactions including deposits, withdrawals, check orders, statement printing, stop payments, wire requests, and loan payments in lobby and drive up environments. Supports other teams as work volume indicates....