Senior Manager, AI Experience

Job description

- Sydney Based / Hybrid Working - Shape how AI works at scale! Are you ready?: At Westpac, we’re moving beyond experimentation. We’re embedding AI into real workflows, real decisions, and real customer outcomes. We’re looking for a Senior Manager, AI Experience to lead this shift within major divisions — someone who can translate strategy into practical execution, work shoulder-to-shoulder with teams, and ensure AI delivers measurable value at scale. This is not a purely strategic role. It’s for someone who thrives as a player–coach — equally comfortable influencing senior leaders and rolling up their sleeves to shape delivery. Importantly, this role is central to how Westpac scales AI responsibly and effectively. Core responsibilities …: - Partner with senior leaders to align divisional AI priorities with enterprise direction - Translate Group AI strategy into clear, actionable roadmaps - Identify where AI can unlock the most value across workflows and decisions - Collaborate directly with teams to prioritise high-value use cases - Move adoption beyond tools into better ways of working - Track and drive measurable outcomes (productivity, decision quality, risk reduction) - Define...