Guest Relations Representative

Job description

City/State Hampton, VA Work Shift: Rotating Overview: Sentara CarePlex Hospital, in Hampton, VA, is currently hiring a Guest Relations Representative. This will be a full time, rotating shift position. Hours: Monday - Friday: rotating shifts to include: 6:30am - 3pm; 11am - 7:30pm; and 3pm - 11:30pm Rotating Weekends: Overview: The Guest Relations Representative is a liaison between patients, families, visitors, and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient, family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facil...