Business Analyst

Job description

Overview of the role Phoenix is a leading UK IT solutions and managed service provider, with a deep specialism in the public sector. We work with organisations across government, healthcare, defence, public safety, education, housing, and the charity sector - helping them modernise with confidence across cloud, data and AI, cyber security, and managed services. Through strategic partnerships with the world's leading technology providers - and a trusted place on the major public sector frameworks - our work has a direct impact on the services that millions of people rely on every day. Due to continued growth, we are hiring a new Business Analyst to sit within our Systems Development team and act as a key link between business stakeholders and technical delivery teams. This role will focus on identifying, analysing and documenting business and system requirements to support the development, enhancement and maintenance of Phoenix’s internal systems and customer‑facing platforms. You will work closely with product stakeholders to shape solutions that support operational and commercial objectives, translating business needs into clear, actionable requirements while ensuring alignment wi...