Leader, Home Delivery

Job description

As a Home Delivery Leader, you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES: - Live Our Vision, Values and Beliefs every day - Assess, coach, train, mentor and develop direct reports to perform at an optimal level - Strategically plan, direct and oversee daily workflow and deliverables across all functions - Own all facets of P&L management and accountability, including analysis and reporting - Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries - Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery - Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards - Address and resolve escalated customer service issues...