Front Desk Agent

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Kalthia Group Hotels. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Summary: We are seeking a friendly, reliable, and customer-focused Front Desk Agent to join our team for the evening shift. The Front Desk Agent is responsible for providing excellent guest service, handling check-ins and check-outs, managing reservations, and ensuring guests have a pleasant stay. Key Responsibilities: Greet guests in a friendly and professional manner upon arrival and departure Process guest check-ins and check-outs accurately and efficiently Answer phone calls and respond to guest inquiries Handle reservations, cancellations, and room assignments Process payments and maintain accurate billing records Address guest concerns or complai...