NOC Technician 2 (SCA)

Job description

Responsibilities Peraton is seeking a NOC Technician. The Global Network Operations Center (GNOC) Communication Analyst is responsible for facilitating the daily support functions of a team that is readily accessible to DHA Leadership and will serve as a primary contact point for questions, requests, and reporting on active service interruptions that are impacting the delivery of healthcare globally. An analyst is responsible for providing first-level event management in a 24x7 operational environment. Analysts are also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the Military Health System (MHS) network architecture and supported applications. The GNOC Communication Cell focuses on the flow of information to executive leadership, providing notifications, executive dashboards, reporting, and EXSUM/AAR Reports as required. They improve documentation and flow of information through quality reviews of all Severity 1 Critical service interruptions and making improvement recommendations. The GNOC Communicat...