Implementation Services Manager

Job description

The role plays a key role in ensuring the seamless execution of white space fit-out installations by coordinating resources and managing project timelines. This position is responsible for overseeing procurement, quality assurance, and the handover process to both customers and Operations teams. The role directly influences customer satisfaction by ensuring projects are delivered on time, within budget, and with thorough documentation. Additionally, the Associate Implementation Manager participates in cost reporting, vendor selection, and internal improvement initiatives, contributing to the overall success of the implementation services function. The role is tasked with coordinating both internal and external resources to ensure the timely and efficient delivery of fit-out installation projects. This involves managing procurement activities, monitoring project progress, and ensuring all quality standards are met throughout the project lifecycle. The role requires regular communication with customers and Operations teams to facilitate smooth handovers and to address any issues that may arise. Cost reporting and managing Change Management requests are also essential aspects, along w...