Guest Service Agent

Job description

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers. Position Summary: - Assist travellers arriving and departing the hotel through the check in and departure process - Handle general enquiries, and provide a friendly, genuine service with each traveller experience - Build and strengthen relationships with existing and new travellers to enable future bookings - Support your front office team in general operational tasks - Take guest reservations and perform cash handling & credit card responsibilities - Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations About You: - Experience with OPERA property management system or similar - Relevant experience in a similar role - Working rights in Australia - Enthusiastic to escalate your career - Self-motivated, driven and energized in a fast-paced environment - Armed with smart solutions and a can-do attitude Our Benefits: Four Points by Sheraton...