Senior Customer Service Manager

Job description

Senior Customer Service Manager Texas Branch - Irving, TX: Fast, friendly, and customer-focused - that’s what makes Uline’s customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love. Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on. Position Responsibilities: Manage day-to-day operations of 100+ person contact center, including front-line production and back-office operations. Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture. Review daily and weekly reports to monitor performance metrics and make improvement recommendations. Recruit, retain and motivate staff to ensure the highest levels of customer service. Manage personnel matters including delivering performance reviews and coaching. Minimum Requirements: Bachelor’s degree. 5+ years of experience in customer service operations and or management. Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team. Effectively...