Scaled Customer Success Manager

Job description

Help shape Pulley’s next-generation success programs for early-stage and SMB customers 🚂 About Pulley Pulley’s mission is to make it easier for anyone to start a company. We believe more founders should exist — and they should spend their time building, not managing the complexity of equity. Pulley helps founders understand, operate, and optimize their ownership from day one. We’re a high-performing, product-driven team building the next generation of equity and business management tools in an AI-native world. Over 8,000 companies rely on us today, including Linear, Runway, Fathom, and Roam. Our growth has been entirely organic, and we’re scaling the team to meet accelerating demand. 🌟 About the Role We're hiring a Scaled Customer Success Manager to manage a portfolio of customers in Pulley's scaled segment, helping them get real value from the platform through structured, digitally-led data-informed engagement. You'll use health scoring, lifecycle programs, and one-to-many touchpoints to drive adoption, retention, and long-term customer success at scale. This role is a great fit for someone who is process-oriented, comfortable working across a high volume of accounts, and eager to...