Guest Service Manager
KJ's Market · US
Overview Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown prid...
Job description
Overview Come grow with grocery at IGA! We’re not like other grocery stores – We Create Smiles! Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU! Benefits for Now and Your Future: - Weekly Pay - Paid Time Off - Medical, Dental, Vision - Short & Long-Term Disability - Employee Assistance Program RETIREMENT: - 100% Company Funded Pension - 401K Responsibilities: - Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show. - Maintain measurement plans and reports to evaluate host, financial and operational effectiveness. - Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback. - Deliver on-the-job training (OJT) programs and materials. - Drive measurement based continuous improvement of OJT. - Select, train and develop Guest Service Leaders. - Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions. - Manage training activities (OJT, online, etc.) and assess the support needed to dri...