Customer Automation Engineer

Job description

Location: Texas, United States,None,None HappyFox is a leading software product company in the support domain, dedicated to delivering seamless and efficient solutions. As a Customer Automation Engineer your mission is to provide expert support, guiding customers through the setup of advanced automations, integrations, and features within help desk and service desk solutions. In this role, you will collaborate with internal teams and prospective clients to identify opportunities for automation, design sophisticated workflows, and support complex integrations that address real-world business challenges. You will blend presales consultation with hands-on technical support—translating customer needs into actionable solutions that enhance productivity, reduce operational overhead, and streamline critical processes. Key Responsibilities: Presales Support: Collaborate with sales and presales teams to understand client requirements and demonstrate automation capabilities. Assist in creating proof-of-concept (PoC) automation workflows for prospective customers. Provide technical guidance on automation best practices and feasibility during the sales process. Support in crafting automation-r...