Automotive Warranty Administrator

Job description

About the role: We are seeking a full-time Warranty Administrator with strong administration skills and the ability to work independently, to join the Aftersales team at BYD UK. Working location: Hounslow, London: Key responsibilities: Submit accurate warranty and goodwill claims on a daily and weekly basis Monitor daily and weekly reports: Resubmits all rejected claims promptly: Administer warranty policy in the best interest of the manufacturer and the customer, aiming for profitability and efficiency Maintain records of warranty submissions and customer contributions towards goodwill claims Liaise with the parts department to ensure all parts replaced under warranty are retained for the correct period, are labelled, and made available to the manufacturer on request. Follows up on payment of outstanding claims, processing service provider invoices Verifies the criteria required by the factory Conduct regular onsite audits of service records and physical parts to ensure full alignment with manufacturer standards and internal Undertake other tasks as requested by the Aftersales Manager Skills and requirements: Minimum 3 years of relevant work experience; familiarity with after-sale...