Senior Manager, New Products & Experience

Job description

Application Deadline: 05/21/2026 Address: 33 Dundas Street West Job Family Group: Customer Solutions Role: The Senior Manager, New Products & Experience reports to the Director, Chequing & Savings within Canadian Personal Banking and is responsible for creating and evolving customer‑centric product and experience solutions across chequing and savings. This role is focused on staying ahead of evolving customer expectations and market dynamics, and on creating innovative product and experience solutions that help differentiate BMO and position the bank ahead of competitors. Operating at the intersection of customer insight, competitive disruption, and emerging capabilities such as open banking and data‑enabled experiences, the Senior Manager leads the creation of new ways for customers to make real financial progress. Key Responsibilities: Product & Experience: - Create differentiated, end‑to‑end product and experience solutions across chequing and savings. - Design experiences that connect products, digital journeys, data, and insights into cohesive customer outcomes, rather than standalone features. - Champion simplicity, transparency, and customer value in all product and experien...