Pool Maintenance Lead Specialist

Job description

Description The Pool Maintenance Lead Specialist is a high-performing field expert responsible for elevating service quality across assigned routes and teams. This role focuses on training technicians, performing quality assurance (QA) inspections, and providing route coverage as needed. The Lead Specialist ensures pools are serviced to company standards, supports technician development, and drives consistency in execution. Training & Development: - Train new and existing technicians on pool maintenance standards, chemical balancing, equipment handling, and safety protocols - Conduct ride-alongs and hands-on coaching in the field - Reinforce company processes, service expectations, and best practices - Identify skill gaps and provide targeted retraining Quality Assurance (QA): - Perform routine and random QA inspections of serviced pools - Evaluate water chemistry, cleanliness, equipment function, and overall presentation - Document QA results and provide clear, actionable feedback - Partner with managers to address recurring performance issues Route Coverage: - Provide coverage for open routes, PTO, call-outs, and peak workload periods - Ensure all assigned pools are completed on...