Patient Relations Coordinator - Quality

Job description

Hours of Work: 8:00 am to 5:00 pm Days Of Week: M-F Work Shift: 8X5 Day (United States of America) Job Description: · Hours of Work : Days Of Week: Work Shift: Job Description : Job Family ☒ Professional A (degreed non-clinical) - Management - Nursing - Professional B (degreed clinical) - Support Services A (non-degreed non-clinical) - Support Services B (Non-degreed clinical) - MedHealth Staff - Health Connect Job Title: Patient Relations Coordinator Reports To: Manager Risk Management: □ Inclement Weather Status ☒ Not required to report to work - Required to report to work Job Summary: ☒ Category A: Employee with no patient impact ☒ FLSA: Exempt - Category B: Employee with patient impact - FLSA: Non-exempt Job Purpose: The Patient Relations Coordinator will provide operational and day to day services to the Patient Relations duties provided by the hospital to act as ombudsman for patient/family and visitor complaints and grievances. The Coordinator works in collaboration with hospital leadership, risk and quality services to ensure compliance, processes and standards for complaints and grievances includes but is not limited to coordination of compliance with CMS Conditions of Par...