Technical Application Specialist II

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions: Office Job Description: Overview: At Thermo Fisher Scientific, our mission is to enable our customers to make the world healthier, cleaner, and safer. As a Technical Support Specialist II, you will support our optical and spectroscopy product portfolio, including Gemini, TruScan, and TruNarc systems. You will provide technical support for handheld and portable analytical instruments used in safety, security, and field applications, working closely with customers and internal teams to resolve issues and improve product performance. Key Responsibilities: Provide technical support for optical and spectroscopy instruments (Gemini, TruScan, TruNarc), including hardware, software, and application-related issues Troubleshoot and resolve customer issues related to instrument performance, libraries, and measurement results Support product launches and ongoing production activities, including collaboration with R&D, Quality, and Product Management Document cases, issues, and trends in Salesforce.com; utilize Genesys Cloud for call handling Perform root cause analysis and escalate complex issues appropriately while maintaining ownersh...