Customer Experience & Acquisition Lead - Remote

Job description

- Exceptional career opportunity with a leading Australian online education provider Permanent full-time: Remote Position – Work from anywhere in Australia Why AIB?: AIB is leading the charge in transforming education for professionals, and our team is at the heart of it all. By joining us, you’ll be part of a supportive, innovative culture where your success is celebrated, and your contributions are valued. We’re dedicated to giving you the tools to succeed both professionally and personally About the Role: As Customer Experience Lead, you will own and optimise the student acquisition journey from first enquiry through to enrolment across AIB and associated brands. This role focuses on driving measurable business impact by improving conversion, enhancing sales and marketing effectiveness, and delivering a seamless prospective student experience. Working closely with Sales, Marketing, and Technology, you will analyse data and customer insights to identify gaps and implement improvements across processes, engagement strategies, automation, and systems. Using a structured, data-driven approach, you will lead cross-functional initiatives that strengthen pipeline performance, enhance c...