Home Office - Phone Rep 1

Job description

Location: Columbia, MO On-site position only — No Remote We also require availability to work one weekend day. 1. Answers all calls in a professional and friendly manner with a pleasant greeting, an offer assistance, and confirmation of help with language like "Sure, I can help you with that." or "Yes, we can do that.". 2. Answers calls with the appropriate company name in the greeting. 3. Complete all outbound calls as assigned. 4. Addresses caller's needs such as needs storage, needs to speak with manager, needs supplies, if a caller asks for something other than storage, the representative must ask "Do you need storage?". 5. Handles calls as trained, following the five agreements, reading the operator notes, overcoming concerns, assuming the sales and creating urgency to complete the highest booking possible. 6. Guide callers through the sales process, understanding their needs and recommending suitable storage solutions. 7. Repeats and/or spells caller’s information back to the caller. 8. Goes over the end of call wrap up such as reviews size held, and the date caller is coming in. 9. Covers rental requirements, office, and access hours as well as features and benefits of renti...