Customer Support Team Leader

Job description

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Kickstart Your Career with XTEL: Joining XTEL isn’t just about landing a job, it’s about opening doors to a wide range of exciting career paths. This role is designed to be a powerful entry point into our business, giving you the opportunity to learn, grow, and explore different areas across XTEL. Whether your passion is in technology, operations, sales, or customer success, you’ll gain exposure to the tools, knowledge, and network that can help you shape a long-term career inside our company. If you’re ambitious, curious, and eager to build your future, this is your chance to start strong with XTEL. Position Overview: As Customer Support Team Leader, you will oversee the daily operations of the Customer support team, ensuring the delivery of high-quality support for our clients. You will coordinate incident management, coach and mentor team members, and act as an escalation point for complex...