Enterprise Tech Support Lead

Job description

Overview We are currently seeking an Enterprise Technical Support Team Lead to join our Technical Support Team.This is a leadership role within a global, rapidly evolving Technical Support organization. You will lead a team of technical professionals who deliver high-quality enterprise support,working closely with senior Support leadership and cross-functional stakeholders to ensure outstanding customer experience.Reporting to Support Leadership, you will assist with planning, organizing, and leading a team responsible for providing reliable, responsive, and high-quality technical support. You will ensure contractual response commitments are met while fostering a culture of accountability, technical excellence, and customer focus. Responsibilities: - Assist to develop and retain a motivated, high-performing technical support team• Support a collaborative, inclusive team cultureService Delivery & Operations• Ensure consistent delivery of high-quality support services• Lead and participate in customer case escalations• Identify and resolve service quality or efficiency issues• Provide backup on-call monitoring coverage during weekends and holidaysCross-Functional Collaboration• Partn...