Service Delivery Technician

Job description

Overview Put your combination of hands-on desktop support expertise and strong customer service skills to work at our San Antonio Regional Office. As the on-site technician, this role provides direct technical support to local staff while also contributing to centralized Service Desk operations. This position offers the opportunity to broaden your technical skill set, support a diverse user base, and deliver high-quality, customer-focused IT services in a dynamic environment. Responsibilities: - Serve as the primary on-site technical support resource for the San Antonio Regional Office, providing timely, professional assistance to local staff - Coordinate with colleagues on the configuration, setup, deployment, and delivery of computer hardware, peripherals, and software - Monitor, manage, and resolve incidents and service requests through the Service Desk queue in accordance with established service level agreements - Provide in-person and remote support via phone, chat, email, and ticketing systems - Troubleshoot, repair, and maintain desktop and laptop systems, printers, mobile/handheld devices, and related peripherals - Assist with departmental moves, adds, and changes, includi...