Enterprise Renewals Account Manager

Job description

We are seeking a highly skilled and strategic Enterprise Renewals Account Manager to safeguard and grow our most complex, high‑value customer relationships. In this role, you’ll operate as a trusted advisor to major enterprise stakeholders, applying deep business acumen and executive‑level communication to guide renewal strategy, strengthen partnerships, and uncover growth opportunities. You’ll navigate multifaceted organizational structures and procurement cycles with confidence — qualities consistently associated with success in managing large, strategic enterprise accounts. What You’ll Do: - Renewal Ownership : Manage end‑to‑end renewal cycles for complex enterprise customers. - Account Strategy : Build multi‑threaded renewal strategies across IT, finance, legal, procurement, and business units. - Executive Engagement: Lead EBRs and strategic planning with senior and C‑suite stakeholders. - Retention Leadership: Understand customer objectives, track adoption, and align value to renewal outcomes. - Expansion Discovery : Identify upsell, cross‑sell, enterprise‑wide rollout, and multi‑year opportunities. - Customer Advocacy : Coordinate with internal teams to resolve issues and del...