Customer Growth Account Manager (CGAM)

Job description

What This Role Really Is This is not a traditional Customer Success role. We are looking for someone who can operate as a strategic partner, project manager, and business driver for our customers — someone who doesn’t just maintain relationships but actively drives outcomes. As a Customer Growth Account Manager at Tricentis , you will own a portfolio of customers and be responsible for ensuring they: Successfully adopt our products Achieve meaningful business value: Renew on time: Expand their investment with us: You are the person making sure nothing falls through the cracks — and that the customer actually gets where they said they wanted to go. What You’ll Be Responsible For: Drive Customer Outcomes (Not Just Conversations) You’ll go beyond status updates to: Understand what your customers are trying to achieve Help them plan how to get there Hold them (and us) accountable to progress If something is off track, you won’t just report it — you’ll drive action to fix it. Operate Like a Project Manager for Your Accounts You’ll : Keep customers aligned to goals and timelines Track progress and follow up relentlessly Ensure the right resources are engaged at the right time You are the...