Customer Contact Center Specialist I

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: Do you like helping people achieve financial peace of mind? We offer just that in a fast pace, multi-dimensional work environment with the ability to earn additional incentive pay monthly and be promoted after meeting well defined quality, training, and production goals. The Customer Contact Center Specialist I passionately performs a full range of customer service via multimedia communication as directed by the management of the Contact Center. “Builds Loyalty” with customers by delivering the best experience possible, effectively resolving customer questions and concerns, proactively offering advice on the best way to interact with the bank when necessary. Essential Duties and Responsibilities: Receives and processes incoming calls or messages from customers. Responds to inquiries and determines the appropriate response or direction, and proactively offering the most convenient solutions or options for the customer. Completes various operational processes to support customer requests. Processes account balance or...