Patient Care Representative

Job description

Essential Duties/Responsibilities: Answer and respond to calls and emails Resolve pharmacy issues from patients , providers and clients Respond to routine inquiries on prescriptions, orders and payments Research required information using available resources Place outgoing phone calls: Route calls to appropriate resource: Document all call information according to standard operating procedures Enter data accurately and timely: Maintain a positive and professional demeanor at all times Utilize multiple programs for accessing patient information Achieve individual performance goals for productivity and quality Maintain confidentiality of patient and proprietary information Accurately obtain and enter insurance and payment information, including charges for prescriptions dispensed Other duties as assigned: Required Skills /Abilities: Effective verbal and written communication skills Excellent interpersonal skills with a strong customer focus Ability to work with peers in a team effort Ability to independently identify , research and resolve issues Excellent communication skills: Demonstrated ability to manage multiple priorities and deadlines A well-organized and self-directed individ...