Configuration Management / ServiceNow Support Technician

Job description

Job Title: Configuration Management / ServiceNow Support Technician Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular-Long Term Assignment: Percentage of Travel Required: Up to 10% Type of Travel: Local: As a key member of the IT Service Management team, the Configuration Management / ServiceNow Technician is responsible for the hands-on execution of Configuration Management with experience in ServiceNow SAM (CIS-SAM) and ServiceNow HAM (CIS-HAM). Reporting to the Senior Configuration Manager, this role focuses on implementing and maintaining the integrity of the Configuration Management Database (CMDB) and ensuring its data is accurate and reliable. This position supports the overall information strategy by providing the foundational data needed to manage IT assets and services effectively, enabling better decision-making and business process optimization. This role is critical to the modernization and operational readiness of the enterprise. You are empowered to develop technical standards, drive disciplined execution, and build a sustainable CMDB data that improves mission outcomes and reduces organizat...