IT Service Desk Specialist - Level II

Job description

Sentar is proud to be an employee-owned company, fostering a culture of empowerment, collaboration, and innovation. Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the team where you can build, innovate, and secure your career. Sentar is seeking a IT Service Desk Specialist - Level II at Wright-Patterson AFB in Ohio! Role Description: As an IT Service Desk Specialist (Level II), you will serve as a critical technical resource within the Wright-Patterson AFB and Defense Health Agency IT infrastructure. This role goes beyond basic troubleshooting; you will act as a senior technical point of contact, handling escalated, complex issues that require deeper analytical skills and specialized technical knowledge. You will be responsible for ensuring mission-critical uptime by providing high-tier support via phone, email, and chat, while also serving as a mentor and escalation path for Level I technicians. Qualifications: Clearance Level: T3 Investigation for Suitability required - Answers questions, analyzes problems...