Associate Director, Client Services (L&D), Contract

Job description

About Flywheel Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. The Opportunity: As an Associate Director on our L&D Team, you’ll own one or more complex client portfolios. You’ll lead governance, training and enablement, communications, and the Champions Program for your accounts, partnering with Client Solutions and Technical Product Management from discovery through go‑live and support. This is a 3-6 month contract opportunity, with the opportunity to extend. What you’ll do: - Drive governance and standardization across assigned accounts; establish best practices and RACI. - Run the account-level Champions Program; facilitate forums to validate requirements, test solutions, and drive continuous improvement. - Maintain the Value Scorecard; baseline, target, and report value realization. - Lead onboarding, office hours, and role-bas...