Sr Customer Care Specialist (Manheim)

Job description

Company Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Sr Customer Care Specialist Management Level: Individual Contributor Flexible Work Option: No remote option; must work at a specified Cox location Travel %: No Work Shift: Day Compensation: Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description: Job Scope: As the Sr Client Service Rep, you will serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment. You will manage a high volume of tasks that require you to leverage various resources to identify the client’s need, clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision and behavior. Key Responsibilities: Become proficient in all knowled...